Welcome Pack

Welcome to Cartref Guest House a four star award winning accommodation 

To make your stay with us as comfortable and safe as possible, we would be grateful if you could take a few minutes to read this information folder. 

We are a small family ran business at Cartref Guest House working hard to make sure your stay is as enjoyable as possible. If there is anything we can help you with during your stay, please ask one of us and we will do our upmost to assist you. We pride ourselves on our reputation and therefore would appreciate it if you speak to us if there is anything not to your satisfaction so we can try to resolve the situation. 
We love to read the comments on our comments cards or in our visitor’s book so please feel free to leave a comment during your stay or as you depart. Our visitor’s book is located on the hall table at the bottom of the stairs. Also, with review sites such as Trip Advisor proving so popular we would appreciate it if you could take the time to post a review. 
We hope that you enjoy your stay with us. 
Thank you 
Melanie, Graham and family. 

In an emergency or life threatening situation dial 999 or Melanie on 07588536351
Fire Alarm Two Tone continuous siren 
Assembly Point To the left hand side of the property 
outside Carlisle College. 
Out of Hours Doctor 01228 514830 Cumbria Health on 
Breakfast Monday to Friday 7.00 - 8.15 
Saturday and Sunday 7.30 - 9.00 
Check-out 10.30 am Payment can be made by 
using cash or card 
Internet Access Free of charge use Network 
NOWTVEJEHM Password Cartrefguest44*
Refreshments Complimentary drinks tray are in your 
Laundry & Ironing Please contact us if you require the Iron 
and Ironing board Heating Radiators and towel rails are all 
thermostatically controlled. Please adjust according to your temperature preferences 


In the event of the fire alarm sounding (a two-tone siren) please evacuate the building as quickly and calmly as possible to the assembly point which is located at outside Carlisle College. Please close all doors behind you. Do not stop to pick up belongings. Do not re-enter the building until authorised to do so. Please familiarise yourself with your means of escape which is as follows: From your room, make your way down the main staircase down into the entrance hall out the front door. Turn left and walk to the front of Carlisle College. 
Please DO NOT leave your keys in the bedroom door lock. This is to ensure we can gain access to all our rooms at any time in an emergency. 
If you have any hearing or sight problems, mobility difficulties or issues which may make it difficult to evacuate the building in the event of an emergency, please notify us upon arrival so that we can assist you. 
If the alarm has not already been activated, press one of the fire alarm call points (Entrance hall outside room 4 and outside room 7). 
Dial 999 or 112 from any telephone and ask for the Fire Brigade. CARTREF GUEST HOUSE, 44 VICTORIA PLACE, CARLISLE CA1 1EX Our telephone number is 01228 522077 Evacuate the building in line with the instructions above. FIRE ALARM TEST Our weekly test of the fire alarm system will take place around 11.00 am every Monday 

OTHER EMERGENCIES For non-emergency calls to Cumbria Police, use 101 
MEDICAL INFORMATION If you require an ambulance, please dial 999 or 112 
NEAREST HOSPITAL Cumberland Infirmary Newton Road, Carlisle, CA2 7HY 01228 523444 
TAXIS Radio Taxi 01228 527575 City Taxi 01228 520000 Carlisle Drivers 01228 515818 
RAILWAY STATION Court Square, Cumbria, Carlisle CA1 1QZ 0333 103 1031 
BUS STATION Lonsdale Street, Carlisle CA1 1BJ. 01228 819090 
VUE CINEMA 50 Botchergate, Carlisle CA1 1QS 0345 308 4620 
TULLIE HOUSE MUSEUM 01228 618718 Castle St, Carlisle CA3 8TP 
CARLISLE CATHEDRAL 7 The Abbey, Carlisle CA3 8TZ 01228 548151 
CARLISLE CASTLE Castle Way, Carlisle CA3 8UR 0370 333 1181 
SMOKING You are respectfully reminded that Cartref Guest House is a non-smoking establishment and we request that you refrain from smoking whilst in the house. If you are found to have been smoking in your room, we will levy a deep cleaning charge equivalent to one night’s accommodation. You may smoke outside but please dispose of your cigarette ends responsibly using the sand bucket provided near the bistro table. 
IN ROOM BEVERAGE TRAYS All beverages and snacks supplied in you room are with our compliments. We actively support local suppliers and use their products where ever possible. The tap water in your room is drinking water, we do not have water storage tanks and our cold water comes straight from the mains. 
TELEVISIONS Television remotes are in each room and the televisions offer a wide range of digital, satellite and radio channels. If you have any problems, please do not hesitate to contact reception. 
IRONING & LAUNDRY Please let us know if you wish to use an iron and ironing board. Washing, drying can be arranged for a small charge, please ask for further details. 
NOISE While every effort has been made to reduce the impact of noise travelling, this is an old house and inevitability there will still be some. As guests come to relax at Nanny Brow, we respectively request that you do not play music or use the television on a high volume especially after 10.00pm. 
TELEPHONE Mobile phone signals are pretty good, however if you need to use our land line telephone please ask. We do not make a charge as only local and national calls are permitted however a small donation to one of our local charities in lieu of the call cost would be greatly appreciated. 
TOWELS Please help us maintain our commitment to being environmentally friendly, by using the following system to prevent the unnecessary washing of towels: 
If you leave your towels in the bath/shower, we will gladly change them If you leave your towels on the rail, you are happy to re-use them 
RECOMMENDED PLACES TO DINE Our list of recommended places to eat in the local area has been carefully selected to provide you with a diverse choice of dining experiences that suit every palate and pocket. We have no affiliation with any of these establishments; recommendation is purely down to our own experiences and that of our guests. We therefore operate a policy that if we receive 3 or more negative reports from you, the establishment is removed for our top 10. 
Our top 10 in no particular order are:- 
1. Alexandros the Greek 2. Davids 3. Penny Blue 4. Dutch Uncle 5. Gianni’s Pizzeria 6. Circle Cafe Bar 7. Apple Tree 8. La Mezzaluna 9. Brew Dog 10. Royal Outpost Thai & Malaysian Restaurant 
Alexandros the Greek, 68 Warwick Road, Carlisle CA1 1DR 01228 592227 Classic and original homemade Greek dishes in an airy room 
Davids, 62 Warwick Rd, Carlisle CA1 1DR 01228 523578 Refined seasonal British and European cuisine in a plush warm dining room in a Victorian townhouse. 
Penny Blue Bar and Restaurant, 20-34 Warwick Rd, CA1 1AB 01228210241 Is a luxury, contemporary venue now open in Carlisle, serving tapas & grill dishes with creative cocktails and drink selections. 
Dutch Uncle, 3 Carlyle's Ct, Carlisle CA3 8RY 01228 590020 Dog Friendly, Serves lovely street style food and kid friendly. 
Gianni’s Pizzeria, 3 Cecil St, Carlisle CA1 1DH 01228 521093 Beautiful Italian cuisine with ab great atmosphere, fantastic for children. 
Circle Cafe Bar, 5-10 Lowther Arcade, Carlisle CA3 8LX 01228 599939 Dog Friendly International, Mediterranean, Gluten Free Options, Vegetarian Friendly, Vegan Options. 
Apple Tree, Lowther St, Carlisle CA3 8EQ 01228 521435 
La Mezzaluna, 6 The Crescent, Carlisle CA1 1QW 01228 534472 Modern dining room and bar with tables outdoors and a lengthy menu of classic Italian dishes 
Brew Dog, 36-38 Botchergate, Carlisle CA1 1QS 01228528929 Dog Friendly No-nonsense chain bar specialising in the Scottish brewery's craft beers, with regular guest brews 
There is far more to see in the beautiful North Cumbria area that can be detailed on a single page, but here are a few of the highlights, to help you plan your stay with us. (All distances quoted below are from Cartref Guest House Postcode CA1 1EX) 
Hadrian’s Wall is now a World Heritage Site, built by the Emperor Hadrian in AD122, Spanning coast to coast across the north of England, 84 miles from Solway Firth in the west to South Shields in the east. The wall is the largest Roman Monument in Europe. Stretches are still intact, and a section can be seen 500yards to the north of Lanercost (see below 12 Miles) at the banks. The collections from Hadrian's Wall are mostly contained within 9 museums, on or close to the Wall and all are within driving distance. 
Major Roman Wall sites within a short drive are:- 
Birdoswald (16 Miles) A Visitor Centre brings to life the fascinating history of Birdoswald and as well as telling the story of the Roman connections, it also describes the border raids in the middle ages, and about the Victorians and twentieth century archaeological discoveries. At Birdoswald you can see the early turf wall built in AD 122, over the original fort. The turf wall, stone wall, Harrow's Scar Mile castle (a short walk along the wall) and the fort itself are all visible reminders of the Roman occupation. Roman Vindolanda (28 miles) Notable here is the large collection of writing tablets that provide an unparalleled insight into daily life on the frontier. 
Lanercost Priory (12 miles) was founded in approx 1169 as an Augustinian monastery. It was dissolved by Henry VIII in 1536 during the dissolution of the monasteries. Parts of the original foundation survive and are open to the public run by English Heritage. There is an excellent Tea Room adjacent to the Priory serving delectable light lunches, fine wines and afternoon teas, yummy flapjacks, gorgeous home-made cakes and great coffee. All meals are freshly prepared from the finest local produce seven days a week. 
Dumfries and Galloway is one of Scotland’s hidden treasures, unspoilt it offers a number of historic castles and gardens, artists’ studios and an unspoilt coastline which is a haven for wildlife. Gretna Green (11 Miles), famous for its runaway weddings over the blacksmith’s anvil is situated just over the border off the M74. There is also a large Gretna Village Retail Outlet Park (11 Miles) with major luxury stores such as M&S and Next. 
Carlisle is Cumbria's capital city nicknamed the Border City. It has a long history, well portrayed in the Tullie House Museum, and contains Cumbria's only cathedral. It is historically a major railway junction, with routes to Scotland, London, Newcastle, West Cumbria and the famous Settle-Carlisle Railway. Standing opposite Tullie House in the city it has dominated for nine centuries; Carlisle Castle was a constantly updated working fortress until well within living memory. Its rich and varied visitor attractions reflect its long and eventful history. Even before the medieval castle was begun, this site was an important Roman fortress. Today, the castle still plays a prominent role in Cumbria as one of its best loved landmarks. With Border Rivers tours, the picnic area, a unique gift shop and being so close to Hadrian's Wall